Being sensitive to the actual needs of all stakeholders from the start makes the path to project approval quicker with fewer giveaways.
Public input and attitude must be understood before the first public hearing takes place.
Our years of experience working with and developing relationships with these groups, municipal staff, and politicians minimize delays and missed markets.
Great site planning leads to sales appeal and cost control. Our expertise working closely with soils, environmental and civil engineers, and project architects assures logical infrastructure construction, well oriented model and production homesites, and continuity of theme.
Teamwork and effective communication makes the collaborative process smooth, sequential and productive.
The open team concept with our partners and lenders is crucial to a well-run project. We know that our partners expect transparency and reporting that reflects reality- both prospectively and retrospectively. Preparation of monthly financials, loan draws, tax preparation review and face-to-face quarterly meetings assure clear communication so proper strategies can be agreed upon and implemented.
We value the input of our partners and lenders, knowing that listening closely and acting quickly will build lasting trust.
Construction and Risk Management
From value engineering studies with the project architect, structural engineer, subcontractors and marketing team, to final customer sign off on punch lists, we pride ourselves on Total Quality Management. It is the responsibility of everyone involved with the creation of our product and services to meet or exceed customer expectations. This includes management, field workforce, material suppliers, subcontractors, and our sales force.
Alongside this, competitive bidding and subcontractor qualification, careful and complete descriptions of the scope of work in construction contracts, strict scheduling, an accounting department experienced in construction to coordinate draws, collect lien waivers, insurance certificates, etc., and prompt attention to callbacks and customer relations in the field, all make for a project that flows as smoothly as is possible.
Sales and Marketing
A successful sales program begins with careful market research to assure the product is right for the property. From there the project architect will design the optimum product according to the findings of the research report.
We follow this principal emphatically, not allowing our own biases to interfere. At the schematic phase we involve our sales team. At the design development phase we bring in the structural and mechanical subcontractors for further value engineering.
Working with our model designers we then develop a project theme which is reflected in all our collateral sales material. Prior to Grand Openings we make sure we have publicity as well as splashy advertising.
We always assure that our sales force and field crew know and respect one another, and understand well that their success is dependent upon the other. The same is true for the office staff working with escrow and the lenders to facilitate closings, and then customer aftercare.
Leasing and Property Management
Excellent property management of our commercial, industrial, and apartment projects has been a key factor in creating development success in our retained properties. A good tenant experience—from lease negotiation, tenant improvement build-out to move-in and on through occupancy—is critical to our goal: a long lasting relationship. We have years of experience in responding proactively and creatively to the needs of our tenants; from seemingly insignificant details to their largest concerns. We are also skilled in compiling and reporting requisite information to our partners and lenders.